FAQ

Understand how Climber works

What is Auto-Pilot?

Auto-Pilot is Climber's price automation engine. It continuously analyzes occupancy data, booking pace, hotel history, and market behavior to adjust rates automatically throughout the day, without you having to intervene. Depending on the plan, Auto-Pilot performs between 6 and 24 updates per day, always following the rules you define yourself, with full transparency and the option to supervise.

What is hotel forecasting and how does Climber use it?

Hotel forecasting is the prediction of future demand based on historical data, booking pace, and market behavior. On the Growth and Pro plans, Climber offers forecasting of up to 365 days to help you anticipate demand variations and make more confident pricing decisions, instead of merely reacting to the market.

What is the difference between Smart Pricing, Growth, and Pro?

All three plans offer price automation via Auto-Pilot, but at different levels of depth. Smart Pricing is ideal for those taking their first steps, with automatic adjustments 6 times a day and a basic performance view. Growth adds 365-day forecasting, adjustments 12 times a day, and competitor analysis. Pro delivers AI-powered recommendations, group management, dynamic pricing by category, and monthly performance meetings.

Can I change plans as my hotel grows?

Yes. Climber was designed for exactly this. You start with the plan that makes sense for your operation today and move up to more complete versions without having to switch systems or go through a new implementation process.

How long does it take to start using Climber?

Implementation is fast. Your hotel can start operating with price automation in just a few days, with no lengthy projects or steep learning curve.

Does Climber work for any size of hotel?

Yes. Climber serves independent hotels, inns, resorts, and chains. Smart Pricing is ideal for those getting started with automation, while Growth and Pro serve operations with greater commercial complexity, all on the same platform.

Integrations

Is PMS data transmission in real time?

Climber imports PMS data every hour.

How much PMS history is needed to work with?

The ideal is to have 3 years of history for more accurate forecasts. The recommended minimum is 1 year, considering the year-over-year comparison report.

Are the integrations bidirectional with the PMS or Channel Manager?

Our integrations are one-directional.

Does Climber have an integration with STR?

For now, we do not have an integration available with STR.

How many PMS does Climber integrate with?

Climber integrates with approximately 40 PMS.

How does importing the budget into the application work?

You can upload your budget directly into the platform automatically.

Reports & booking data

Do tentative bookings apply to individuals and groups?

A tentative booking is a booking that is not yet confirmed, valid for both individuals and groups.

Does Climber have a nationalities report?

Nationality data depends on the integration with each PMS.

How does Climber handle entities entered incorrectly in the PMS?

Climber considers the two entities separately.

Is it possible to see revenue and ADR by segment?

Yes, we can display this information with several KPIs.

Is there a no-show report?

For now, we do not have this report available.

Are there reports that show corrections in the past?

Climber does not have a specific report for this. However, you can consult the pickup report by changing the date to earlier periods.

TOOLS

Is the price recommendation based on the standard room?

Our recommendation is given for the BAR (best available rate) for the room type you define, including multiple types.

Does Climber recommend pricing for different room types?

Yes. This can also be configured via Channel Manager.

Is it possible to receive alerts about disparities between the recommendation and the prices distributed on OTAs?

We do not send automatic alerts, but you can compare the information directly in Climber's pricing calendar.

Does Climber consider airline data in its recommendations?

For now, this type of data is not considered in our algorithm.

Is the hotel's budget considered in the price recommendation?

No. The algorithm is based on tactical revenue with operational data. For this reason, it does not consider whether the hotel has already reached or is far from its targets for a specific period.

Does Climber have a group quoting tool?

Yes, we have a Group Displacement and group analysis tool available on the Pro plan.

RATE SHOPPER

How many competitors can I monitor?

You can select up to 10 competitors.

How many room types can I track?

Up to 13 room types on OTA Insight, with different rate plans such as refundable, non-refundable, and breakfast included, among others.

Which rate shoppers does Climber work with?

We work with Rate Intel, Rate Screener by D-Edge, RateGain, and Lighthouse.

PLANS AND SUBSCRIPTION

Does Climber charge a setup fee?

Yes. The amount varies according to the number of rooms and properties in the case of chains.

Is training included?

Yes. Training is free for all hotel teams that will use the platform.

Are the amounts on the platform net of taxes?

Yes, all amounts are net of taxes. The price recommendations already factor in taxes, with the exception of the municipal tourist tax.

DATA PROTECTION

Is it safe to store information on an external platform?

Yes. Climber complies with the GDPR (General Data Protection Regulation) and signs a data protection statement with each client. Our platform does not collect guests' personal data, only booking data that does not allow individual customers to be identified. We are also certified to the QMS ISO 9001:2015, an international standard that ensures the reliability of our processes and the security of your data.